Field Service Technician (Jonesville, MI)

Field Service Technician (Jonesville, MI)

Job Summary

Field Service Technician

Ritz Craft Homes is looking for an experienced Field Service Technician to deliver the best customer service experience. Our goal is to drive service success improving customer satisfaction and maximizing customer retention.

Job Description:

In this position, you will be responsible for making service calls and needed repairs to our system-built homes. You must possess an overall knowledge of home repairs including but not limited to plumbing, electrical, drywall, framing, roofing, flooring, exterior finishes, window and door installation.

Responsibilities:

  • Manage all on site installation, repair, and maintenance tasks
  • Provide service and customer support during field visits
  • Diagnose problems and determine proper solutions
  • Comprehend customer requirements and make appropriate recommendations
  • Document processes and produce timely and detailed service reports
  • Operate company vehicle in a safe manner
  • Follow all company procedures and protocols
  • Build positive relationships with customers
  • Assist in the manufacturing plant when not out on service calls

Requirements:

  • Minimum of 5 years’ experience with all aspects of construction
  • Ability to troubleshoot, repair and service homes
  • Ability to adapt to changing work schedules
  • Required travel out of state and stay overnight
  • Chauffeur License required to drive company vehicle
  • Familiarity with mobile tools and computer applications

 

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